GRAPHICS CARD REPAIR / SERVICE AGREEMENT

1. DISCLAIMER
1.1 Graphics Card Repairs is a part of GPU Solutions FZ-LLC which is a registered company in the UAE, will only perform and provide Graphics Card repairs, and upgrades as requested by the customer. Graphics Card Repairs will conduct honest, reasonable, and considerate services. The goal is to provide the highest quality of service and support, but specific results cannot be guaranteed.
1.2 Graphics Card repairs are provided as a service. There may be circumstances under which your graphics Card cannot be repaired (Examples: Age of Graphics Card, repair/replacement parts obsolete, memory chips, motherboards, cost of replacement parts etc.)
1.3 The length of time required to service/repair your graphics card cannot be predicted. Standard repair timeline is 20 day up to 30 days from the day of receipt. Priority repair timeline is 1 day up to 5 days. If there is any change in the timeline you will be notified by email and other modes of communication.
1.4 You authorize the technician(s) providing the service or repair to install necessary BIOS on the graphics card bios chip to perform required services.

2. BILLING TERMS
2.1 Graphics Card services/repairs are billed as stated on the service order provided. Charges will be calculated based on the work initiated to service / repair the graphics card.
2.2 An estimate of cost for work will be provided before performing graphics card services/repairs. Estimates are not guaranteed.
2.3 In the case that there is an unforeseen deviation, beyond the above estimated amount, every effort will be made to contact you and inform you of the situation and receive authorization to continue or stop at the estimate limit.
2.4 In the case that you cannot be reached, work will stop until contact is established. Once reached, your decision to continue or stop will be honoured by Graphics Card Repairs.
2.5 If the card is deemed as NO FIX a minimum repair attempt fee (Diagnostics Fee) of AED 100 for customer in UAE and USD 40 for customer outside UAE is applicable. (see para 7)
2.6 If you have opted for Priority Serice and your graphics card is deemed as NO FIX, Priority Service Fee (AED 100 or USD 40) and Diagnostics Fee (AED 100 or USD 40) is applicable. (see para 7)
2.7 Zero Service fee is only applicable on parts purchased from Graphics Card Repairs. This includes Thermal Pads and Graphics Card Fans. If parts are not purchased from Graphics Card Repairs service fee is applicable. Request a Quote for the applicable fee.

3. PAYMENT TERMS
3.1 Full payment is due upon completion of services, upgrades, or repairs.
3.2 Graphics Card parts, hardware that are ordered or special ordered must be paid in advance.
3.3 Graphics Card Repairs accepts cash and Bank Transfers only for customers in UAE and PayPal for all customers outside UAE.

4. LIABILITY
4.1 Service(s) are provided in an effort to fix, upgrade, or otherwise repair the Graphics Card(s) for which you request such service(s).
4.2 Your graphics Card will not be intentionally harmed. The primary goal is to fix your Graphics Card, not damage it.
4.3 In the case of accidental damage to your Graphics Card or damaged caused by already existing problems in your Graphics Card such as short / burnt component or hardware problems/failures, You agree to hold Graphics Card Repairs and any person(s) associated with Graphics Card Repairs or involved in the work being done for you harmless from damages resulting from such problems.

5. SUPPORT
5.1 Customer satisfaction is our utmost importance.
5.2 All services will be conducted in a professional, reasonable and timely manner. Also, taking into consideration the circumstances and nature of the technical problems.

6. REPAIRS & SERVICE GURANTEE
6.1 All services and repairs / Part Replacements are guaranteed for 90 days from the completion / delivery date on the Service Order. The 90 days warranty only applies to the parts replaced by Graphics Card Repairs. It does not apply to same problem caused by other faulty components on the graphics card not detected / not faulty during the repair / diagnosis process.
6.2 If later found that the service or repair was incorrectly diagnosed by the technician. Then Graphics Card Repairs will perform the repair/service free of any labour charge. New parts installed will be charged to the customer.

7. NO FIX GRAPHICS CARDS.
7.1 There may be instances where your graphics card may be diagnosed with a fault and the cost of repair is more than the value of the card or the card is badly damaged / broken / faulty beyond repair.
7.2 You decided to stop the repairs due to high repair costs but not exceeding value of the card.
7.3 You decided to stop the repairs as you changed your mind.

8. ESTIMATES / QUOTES and CHARGES
8.1 Free Estimates / Quotes. All repair estimates or Quotes are free. (See para 2.2, 2.3, and 2.4 above)
8.2 Diagnostic Fee: This fee is applicable if the graphics cards is diagnosed as NO FIX (see para 7 for NO FIX Graphics Cards). Currently the fee is set at AED 100 for customer in UAE and USD 40 for all customers from outside UAE. If any changes in this fee it will be communicated to you at the time of accepting your card for repairs.
8.3 Repair Service Charge or Labour Fee: This fee is applicable if the graphics card is successfully fixed. This fee includes components like resistors, capacitors, diodes and transistors. It does not include any BGA chips, IC's like MOSFETS, Controllers, Regulators, DRMOS, Microcontrollers, RAM Chips , GPU Core or any other component not mentioned in the included section. This fee ranges from AED 100 to AED 400 depending on the Model of your Card for customers in UAE and USD 40 up to 130 for all customer outside UAE.
8.4 Charges for Parts: All charges for parts will be mentioned in the quote. Charges for parts are not included in the Diagnostic Fee or the Repair Service Fee. These charges are as is and will depend on the part needing a replacement. These charges will appear in your quote / invoice.

9. LOGISTICS:
9.1 The customer is responsible to insure the Graphics Card when sending for repair via a courier / postal service.
9.2 The customer will not held Graphics Card Repairs responsible for any damages causes by the courier / post during transit / transportation.
9.3 Graphics Card repairs will insure the graphics card when sending it back to the customer via courier / post.
9.4 The cost of insurance and postage will have to be paid by the customer in advance before the graphics card is send back via courier / post.
9.5 Any form of taxes by any local government during shipping (Example VAT, Import Duties etc.) will have to be paid by the customer.
9.6 All import duties / VAT paid when receiving your Graphics card will be billed to you and need to be paid before delivery.
9.7 UAE charges 5% custom duties on all imports on the value of goods. (Any aditional charges will be communicated)

10. WARRANTY ON REPAIRS
10.1 Any Graphics Cards repaired from Graphics Card Repairs comes with 90 Days warranty.
10.2 For all repairs from Graphics Card Repairs the warranty covers the repair work conducted on the card and the parts replaced. It does not cover the entire graphics card.
10.3 Any modification done to the card there after like installing shunt resistors to increase power draw will void the repair warranty.

11. WARRANTY ON SALES
11.1 All Graphics cards purchased from Graphics Card Repairs comes with 90 Days warranty by default unless specified or offered under promotion.
11.2 The warranty covers the entire Graphics card for any defects that may impact the performance of the card.
11.3 The warranty provided by Graphics Card Repairs does not cover any modifications done by the user or anyone else on behalf of the user.
11.4 The graphics card sold through Graphics Card Repairs do not require any thermal paste or thermal pad replacement for the first 2 years.
11.4 The warranty will be void if the card is damaged due to incorrect handling like improper specs thermal pads replacement or parts knocked off during thermal pad replacement.
11.5 The warranty will be void if the graphics card is used for mining of any cryptocurrency.

12. SALES
12.1 All graphics cards sold through Graphics Card Repairs are Refurbished and are NOT NEW.
12.2 The warranty provided on the Sale of all graphics cards sold through Graphics Card Repairs is not provided by the manufacturer but provided by Graphics Card Repairs.
12.3 Other products like thermal pads, thermal paste and other items are sold NEW and UNUSED.

13. ADDRESS
All Graphics Card Repairs are conducted at the below address.

Flat 203, Ibrahim Khalifa Building, 35th Street,
Above Carryfood Supermarket,
Al Muraqqabat, Deira, Dubai. United Arab Emirates.

Graphics Card Repairs is a part of GPU Solutions FZ-LLC with its registered company address at
MBAM0370, Compass Building,
Al Shohada Road, AL Hamra Industrial Zone-FZ,
Ras Al Khaimah, United Arab Emirates.